PRLog (Press Release) – Jun. 6, 2014 – KETTERING, U.K. — Marval is pleased to announce that its integrated IT Service Management (ITSM) software solution, MSM Expert, has successfully passed the criteria for PinkVERIFY 2011 Toolsets, demonstrating 100% of the required functionality for all 15 Pink defined ITIL processes:
Availability Management, Capacity Management, Change Management, Event Management, Financial Management, Incident Management, IT Service Continuity Management, Knowledge Management, Problem Management, Release & Deployment Management, Request Fulfilment, Service Asset & Configuration Management, Service Catalogue Management, Service Level Management, Service Portfolio Management
“It’s just great to see that after so many years as one of the pioneers of software development according to IT Service Management best practices, Marval has once again demonstrated continuing support and commitment to ITIL”, said David Ratcliffe, President of Pink Elephant. “We congratulate Marval on achieving another important milestone. The PinkVERIFY stamp of approval shows the industry at large that Marval continues to demonstrate a strong commitment to supporting the latest ITSM practices with their technologies.”
MSM, Marval’s innovative, web-based, on-premise or cloud based ITSM software, was designed and built from the ground up to be fully compatible and aligned with the ITIL best practice framework to support an organisation’ s service management approach. Support for all processes is included in the product as standard – ready to be implemented when an organisation is ready to adopt them.
MSM is relied on by organisations worldwide for improving their support services whilst reducing costs, increasing productivity and efficiency and ensuring organisational and customer confidence is maintained. MSM has been implemented across diverse sectors including ICT, Local and Central Government, Finance, Construction and Engineering, Education, Emergency Services, Healthcare, Publishing, Telecommunications, Automotive and Utilities.
Marval has been providing service management software solutions, consultancy and education since 1989. It is acknowledged as both a thought leader and innovator, combining the very latest in technical innovation with industry best practices and standards. It pioneered the concept of an integrated ITSM tool, making it part of an all-encompassing approach to the management of an organisations’ IT estate.
Marval is accredited against the worldwide standard for ITSM – ISO/IEC 20000.
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