Integrated Platform Improves Service Levels and Productivity, Gives Analytics that Drive Insight-primarily based Organization Choices and Quick ROI
The unified platform integrates Evolve IP’s sophisticated get in touch with center features such as: enterprise analytics, dashboards, advanced routing, queue callback, and IVR with Monet’s cloud-based WFM remedy which empowers make contact with center managers to create correct forecasts and optimal schedules, with reporting tools to make certain agents are adhering to assigned hrs. The mixed supplying substantially improves support levels, increases productivity and delivers a rapid return on investment for speak to centers across all industries.
“The integrated workforce management resolution from Evolve IP and Monet Computer software delivers established results. Advanced analytics allow us to provide greater customer experiences although minimizing costs by means of appropriate-sized and ability-based staffing ranges,” stated HOP Energy’s SVP of Operations Stephen Loizeaux. “Considering that deploying the platform, we have skilled improved support metrics, improved productivity, diminished fees and greater-aligned staffing hrs. I suggest the platform for any contact center manager interested in improving metrics across the board.”
“This strategic partnership with Evolve IP addresses the demands from mid-degree and enterprise get in touch with center buyers,” stated Monet Software’s Vice President of Sales Nino Pozgaj. “By integrating Monet Software’s business-leading Workforce Management item with Evolve IP’s award-winning contact center and IVR solutions, get in touch with centers can now optimize all aspects of their workforce for improved outcomes across all area of the business.”
According to a recent study by Monet, get in touch with centers using WFM systems expertise an common savings of five-ten % of employees hours. The new Evolve IP / Monet platform provides a number of advantages for make contact with center managers, like:
•Forecasting and Scheduling: Determine precise forecasts and create optimal staffing schedules
•Intra-Day Management: Effortlessly decide actual-time trend of forecast vs. real outcomes and effortlessly modify forecasts and schedules
•Real-time Adherence: Assess planned and actual agent exercise during the day
•Overall performance Management and Analysis: Very easily report and analyze all agent routines
In addition to the tangible operational and client-dealing with advantages, the solution also gives benefits for numerous organization units, from the data center to the C-suite. The platform providing is:
•Cost-effective: Minimal month-to-month fee and minimal capital investment
•Unified: Integrated WFM with cloud-communications techniques employing a single contract & vendor
“Optimizing personnel sources has never been a lot more vital. Speak to centers are challenged with workforce management troubles to meet support level agreements while also controlling expenses,” mentioned Wealthy Fox, Vice President, Make contact with Center Remedies. “Evolve IP and Monet meet this challenge head-on, with a strategic cloud-based mostly remedy that considerably increases productivity and gives deep analytics that drive insight-based organization choices.”
For a lot more info on the unified Workforce Management remedy, visit http://www.evolveip.net/
ABOUT EVOLVE IP
Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified choice for cloud providers, Evolve IP enables decision-makers to migrate all or pick IT technologies to its award-winning cloud platform. Evolve IP’s blend of protection, stability, scalability, and reduced total expense of ownership is fundamentally superior to outdated legacy techniques and other cloud offerings. Nowadays the company’s services, including disaster recovery, contact centers, virtual desktops, IP phone systems / unified communications, IaaS, and more are deployed by a lot more than one,300 business company accounts with almost 200,000 users, licensed seats and managed end factors. Visit www.EvolveIP.net for much more details.
ABOUT MONET Computer software
Monet Application is a leading international supplier of cloud-primarily based workforce optimization options for contact centers. Monet WFO Dwell, is an cost-effective and simple to use contact center optimization application resolution that consists of workforce management, phone recording, high quality monitoring and efficiency management. Contact centers will start off improving service amounts and reducing get in touch with center charges with no the upfront expenses and IT requirements of standard workforce computer software. For more info about Monet Application, please go to www.monetsoftware.com subscribe to our blogs about Workforce Management and Call Recording.
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Published at Fri, 26 Might 2017 14:01:00 +0000